During these very testing times, we’d like to take the opportunity to explain the actions we have taken that allow us to remain open and demonstrate the safety measures we have put in place to ensure the safety of our customers, colleagues and the wider community.
We have closed our Oldham trade counter and are now operating through online business only while allowing click and collect orders in our marked zones, we are trying to adhere to the government guidelines and, indeed, support the Health Secretary’s recent statement that businesses should keep trading where possible "to keep the country running".
We understand these are very uncertain times, but we hope, with the following information, you will fully understand our decision to remain open and support the British public in any way we can.
DUTY TO OUR CUSTOMERS
We have a duty to those customers who are in the middle of a kitchen renovation or customers who need replacement products (like fixtures, fittings, sinks & taps), to ensure hygiene is maintained in the home. Orders can be placed as normal and will be delivered to the usual timescales. The majority of our deliveries are managed through Royal Mail and are delivered via the postal system.
If you have any questions or queries, we kindly ask that you contact us using methods found on our "contact us" page. Due to colleague protection measures, this function is being managed by a seperate team and remains the easiest and fastest way to contact us.
DUTY TO OUR COLLEAGUES
We have a duty to safeguard the health and wellbeing of our colleagues. Unlike some businesses, our staff remain fully employed and, of course, we take their wellbeing and financial security very seriously. Where at all possible, our colleagues are now working from home and, for those who aren’t able to do so, we have put the following measures in place to ensure safety:
• 2 metre distance observed at all times, including a rearranged office layout and phased access to public areas such as canteens
• Significantly increased cleaning and sanitising measures across all facilities
• In-bound deliveries significantly reduced and active social distancing enforced where delivery is essential
• We are asking all third-party suppliers to enforce similar standards to ensure all customers and colleagues are safeguarded as much as possible
DUTY TO THE WIDER COMMUNITY
We have a duty to the wider community, to ensure we are doing everything we can to prevent the spread of this virus. With the measures we have in place, and with the support of excellent communications from the Government and Public Health England, we are satisfied that we can continue supplying our kitchen & bedroom products to those who need them, whilst safeguarding the health and safety of all. If government guidelines change, we will of course change with them.